Returns Policy

  • The customer is fully responsible for final proof and layout approval prior to the printing process. Any jobs that have been approved and/or or sent to press cannot be altered or changed due to the nature of the printing process, and no refund will be given.
  • We strongly urge customers to check the electronic proof of their artwork before submitting the order. No job will be sent to press without your approval. An online proof is NOT an accurate colour reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops and final text. Electronic proofs do not show transparency and over print issues. They also do not show the colour change from RGB or Pantone to CMYK. Therefore, NODI PRINTS will not be liable for colour variation between the proof and the printed product. We will try our best to match the colours of the proof and the printed product but please understand that colour variation differences are inherent inconsistencies of the printing process and we will not be held responsible for it. It is the customer’s responsibility to determine if the job is colour critical. You, the Customer are fully responsible for all that is contained in the final approved proof, so please make sure you review it thoroughly.
  • All sales are final. Since we customize each order according to your file and exact specifications, no refunds will be given once NODI PRINTS starts working on your order.
There are only four instances when a CUSTOMER can return goods under the CPA.

1. Online Purchase “cooling-off” period

In terms of s16 of the CPA, a customer can do the following after purchasing on our website within a period of 3 days if the product is deemed to be what is was not advertised:
  • return the goods,
  • cancel the entire contract without penalty, and
  • receive a full refund.
The CUSTOMER will have to pay the costs to return the goods.

2. Goods which have not been seen before purchase

In terms of s20 (read with s19) of the CPA, if a CUSTOMER has not had the opportunity to examine or inspect the actual goods received before purchase, they are entitled to inspect the goods on delivery. If on this initial inspection they find that:
  • the goods do not meet the ‘type’ or ‘quality’ they could reasonably expect from the agreement; or
  • if the goods were made in terms of a special or ‘custom’ order, and the goods do not reasonably conform to the specifications of the order,
    • then:
  • the CUSTOMER can refuse delivery,
  • receive a full refund, and
  • the CUSTOMER can cancel without penalty.
NODI PRINTS will have to pay the costs to return the goods.

3. Goods do not meet a particular purpose

In terms of s55(3) (read with s20) of the CPA, if a CUSTOMER informs NODI PRINTS that the goods are being bought to fulfill a particular purpose, and the NODI PRINTS advises that the goods will meet this particular purpose then:
  • 3 days after receiving the goods,
  • the CUSTOMER can return the goods if it is not suitable for the particular purpose, and
  • the CUSTOMER can cancel without penalty.
The supplier will have to pay the costs to return the goods. It is important to note that despite the above, the CUSTOMER is not entitled to return goods for any of the above reasons (1)-(3) if:
  • regulation prohibits the return of those goods to a supplier once they have been supplied to a CUSTOMER (for reasons of public health or public), or
  • after having been supplied to a CUSTOMER, the goods have been partially or entirely disassembled, altered, added or combined with other goods or property.


4. Implied warranty of quality

In terms of s56 (read with s55) of the CPA, all goods sold to a CUSTOMER are sold with an implied warranty of quality, that cannot be contracted out of or revoked. The warranty gives the CUSTOMER the right to receive goods that:
  • are reasonably suitable for the purpose that they are intended to be used for,
  • are of good quality, free of defects, and in good working order, and
  • will be durable and usable for a reasonable period of time.

If goods are found not to comply with these requirements then, for up to 6 months after receiving the goods, the CUSTOMER can:
  • return the goods, or
  • get the goods replaced, or
  • get the goods repaired.

The CUSTOMER can do any of these things without penalty and at the suppliers’ cost. A general ‘voetstoots‘ clause will be insufficient. However, a CUSTOMER will not be able to return the goods because it was defective or not suitable for the purpose if:
  • the CUSTOMER was made aware of the specific defects, and
  • the CUSTOMER agreed to receive the goods in that condition.
A general ‘voetstoots’ clause will be insufficient to get out of the s56 warranty because you have to mention the specific defects.